Peterson Power Systems provides quality generator repair, service, and maintenance support for your power equipment. Our team will guarantee full local product support, repair and maintenance for every component of your equipment. Our highly qualified technicians can resolve your problem in the field or at your location.
The Customer Support Agreement (CSA):
Peterson Power Systems is proud to provide the customer support agreement (CSA). CSA helps you plan for your company’s future while being kind to the environment. Continuous maintenance of your company's generator is vital in order to ensure that your standby power equipment is always working when you need it. Simply put, the CSA minimizes risk.
We have the experience:
Our technicians service more than 2,500 contracted units a year. Our history and dedication to customer service has taught us the special considerations needed for the most common applications.
We have earned the trust:
Peterson product support representatives are experienced and provide thorough coverage to our customers. The Peterson way of doing business leads to high levels of employee and customer retention. Our staff have experience throughout California, Oregon and Washington.
Many of our customers came to us because of dissatisfaction with the service they received elsewhere. We keep our word and do not hold back from giving honest evaluations of equipment condition. Few organizations can respond with our speed or quality.
John Muir Health made a substantial investment in the form of Cat cogeneration/CHP units from us. These were installed at a hospital and serviced by supplier with very aggressive rates. Unfortunately their CHP units began to break down due to improper service after only two years. The JMH staff reached out to Peterson; we were able to repair all their units, and then we installed remote monitoring to reduce future downtime.
Service DepartmentPhone: 800-963-6446
Peterson is committed to maintaining an extensive parts inventory that puts the parts you need within your reach when you need them. We also offer 24/7 access to Parts.Cat.com, where you can select from the entire line of Caterpillar parts and supplies. Parts drop locations throughout California, Oregon, and Washington allows us to get your orders to you fast, making us one of the most accessible Cat dealers in the country.
With Cat Central you can scan a QR code to gain instant access to asset-specific information, parts and maintenance resources including:
It’s a plan to drive value for your investment and ultimately your business. A Cat Customer Value Agreement (CVA) helps you get the most out of your assets by keeping them easy to own and ready to run. You get the parts you need when and where you need them, key asset information in the palm of your hand, tools and expertise to manage asset health, and protection plans to reduce risk. And it’s all included in a predictable monthly payment. A path to easy ownership and convenience in day-to-day asset management — that’s a CVA.
There’s a lot that goes into owning and operating your assets, so there’s a lot that comes with your CVA: parts, expert service, monitoring and protection. All tailored to fit your assets and your operation. Take a look at what’s included in a Customer Value Agreement and how it helps you maximize performance and productivity.
“It allows me to sleep at night.” “It’s the support we needed to service our engines predictably and reliably.” “If an issue comes up, someone’s looking at it live, right away.” That’s just the beginning. Watch to see how power systems customers are finding value in Customer Value Agreements.
Your Cat dealer offers a range of CVA options for assets across different industries — with flexible levels of service and support. No matter which option you choose, there are certain benefits you can count on from every Customer Value Agreement.
Your CVA is all one plan, fit for your operation, with complete asset protection included. Expert information at your fingertips makes planning, scheduling and executing maintenance and repair needs simple. Choose your options, then focus on the work that improves your bottom line.
Your CVA unlocks efficiencies to optimize maintenance. Genuine Cat parts designed for your asset are delivered right to you, right on time. Select convenient options for handling your own maintenance or rely on trained Cat dealer professionals to minimize your downtime.
Your CVA helps you monitor your assets and lower the risk of issues occurring. Customer portals provide real-time insights. Fluid analysis gives you a look inside major systems. Inspections monitor health and let you troubleshoot issues on site. Extended protection options deliver peace of mind.
Your CVA provides dedicated resources for maintenance planning, repairs, rebuilds and upgrades. Diagnostic and troubleshooting support, expert dealer advice and training options put you at ease.
If you own or maintain a diesel-powered generator with a 500+ gallon capacity, then you’re aware of the dangers of contamination: water and other impurities in your fuel gradually degrade it, leading to clogs, shutdowns, and lost productivity. In the past, contaminated fuel had to be replaced, at considerable cost and inconvenience. Today, fuel polishing from Peterson Power Systems is an inexpensive process that reconditions contaminated fuel back to ASTM standards using filters and conditioner.
This product can expose you to chemicals including Lead and lead compounds, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov