Product Support

Generator maintenance programs, repair after failure, parts, technical information

Peterson Power Systems provides quality generator repair, service, and maintenance support for your power equipment. Our team will guarantee full local product support, repair and maintenance for every component of your equipment. Our highly qualified technicians can resolve your problem in the field or at your location.

The Customer Value Agreement (CVA):

Peterson Power Systems is proud to provide the Customer Value Agreement (CVA). CVA helps you plan for your company’s future while being kind to the environment. Continuous maintenance of your company's generator is vital in order to ensure that your standby power equipment is always working when you need it. Simply put, the CVA minimizes risk.

• Annual Services
• Quarterly Inspections
• Meggar Testing
• Load Bank Testing
• Extended Service Coverage for up to 5 years
• Rental Coverage Option
• Priority Service
• Level Payments (Monthly, Quarterly, Annually)
• No Upfront Costs
• No Price Increases for up to five years
• Free Annual Customer Training
• Scheduled Oil Sampling
• 10% discount on additional repairs and services
• Contingency Planning Guide and Paper
• Green Service

We have the experience:

Our technicians service more than 2,500 contracted units a year. Our history and dedication to customer service has taught us the special considerations needed for the most common applications.

• Standby power must be 100% reliable. Poor battery maintenance and inspection practices cause most backup power failures.
• Cogeneration/Combined Heat and Power (CHP) packages have very high initial cost. These units require maximum uptime to achieve positive financial return and environmental benefits.
• Industrial packages are typically found in chippers, grinders and shredders. Timing engine maintenance with hydraulic and/or mechanical maintenance can yield significant savings. Equipment failure can cause a critical loss of revenue or missing a deadline.
• Fire pumps protect human life and safety. Failure can quickly turn to tragedy in this highly regulated application. Exact maintenance records must be kept for compliance.
• Landfill gas power generation requires careful documentation and continual valve adjustments. This application typically has contractual production requirements to power utilities, so service timelines are very tight.

We have earned the trust:

Peterson product support representatives are experienced and provide thorough coverage to our customers. The Peterson way of doing business leads to high levels of employee and customer retention. Our staff have experience throughout California, Oregon and Washington.

Many of our customers came to us because of dissatisfaction with the service they received elsewhere. We keep our word and do not hold back from giving honest evaluations of equipment condition. Few organizations can respond with our speed or quality.

John Muir Health made a substantial investment in the form of Cat cogeneration/CHP units from us. These were installed at a hospital and serviced by supplier with very aggressive rates. Unfortunately their CHP units began to break down due to improper service after only two years. The JMH staff reached out to Peterson; we were able to repair all their units, and then we installed remote monitoring to reduce future downtime.

Peterson is committed to maintaining an extensive parts inventory that puts the parts you need within your reach when you need them. We also offer 24/7 access to Parts.Cat.com, where you can select from the entire line of Caterpillar parts and supplies. Parts drop locations throughout California, Oregon, and Washington allows us to get your orders to you fast, making us one of the most accessible Cat dealers in the country.

The Cat Central app is now available!

With Cat Central you can scan a QR code to gain instant access to asset-specific information, parts and maintenance resources including:

• Search for and order parts
• Dealer availability and pricing
• Maintenance manuals and instructions
• Warranty registration
• Cat Reward Programs

For Android

For Apple

• POWER GENERATION EQUIPMENT | Downtime can lead to significant losses in production. When the power goes out, you can rely on Peterson to get the parts you need to get the lights back on. We stock parts for Cat and Olympian diesel and natural gas generator sets, switchgear, transfer switches and UPS equipment.
• MARINE ENGINES AND GENERATORS | Whether you're boating for business or pleasure, you don't want to be dead in the water. For Cat marine engine and marine generator parts, Peterson offers parts for workboats and pleasure craft powered by Cat engines.
• COMMERCIAL ENGINES | For years, people have trusted Cat industrial engines to power their equipment. If you're running anything from a fire pump to a deck winch, we'll get you the parts you need to keep your operation going.
• CAT ON-HIGHWAY TRUCK ENGINES | Peterson Power Systems is committed to serving owners of commercial vehicles powered by Cat engines. If you need parts for your truck, call us today.
• ALL MAKES, ALL MODELS | Not running Cat Power Equipment? No problem! Cummins, Detroit, Deere, Waukesha, or any other major brand: let us know what you need, and we'll do whatever we can to get your part to you as quickly as possible.

Protect your investment, save money, and prevent downtime with fuel polishing from Peterson Power Systems, Inc.!

If you own or maintain a diesel-powered generator with a 500+ gallon capacity, then you’re aware of the dangers of contamination: water and other impurities in your fuel gradually degrade it, leading to clogs, shutdowns, and lost productivity. In the past, contaminated fuel had to be replaced, at considerable cost and inconvenience. Today, fuel polishing from Peterson Power Systems is an inexpensive process that reconditions contaminated fuel back to ASTM standards using filters and conditioner.

WHY FUEL POLISHING?

• Reconditioning fuel is less expensive than having it delivered
• We come to your site and work at a time that’s convenient to you
• It’s minimally invasive—there’s no need to cut or alter your tank
• Fuel polishing is green: we discard only the impurities we remove, instead of hundreds of gallons of contaminated diesel