Electric Power Generator Service Contract: Cat CVA

Protect your generator set investment with a service contract designed to ensure your power equipment performs. With a Cat Customer Value Agreement (CVA), you get a tailored generator service contract to offer a hassle-free ownership experience. Get more out of your power system by minimizing downtime and extending the life of your generator.

What is a customer value agreement (CVA)?

A CVA is a service and maintenance agreement featuring individualized solutions for your power system, such as parts, services, and digital enablers. Our CVAs range from convenient planned maintenance to total cost performance guarantees.

CVA service level agreement. No compromises.

With CVAs, the focus is on what we deliver: a customer outcome, such as hassle-free maintenance or engine protection. It’s a lifecycle-driven service contract with focus on value promises: selling a customer parts, or parts and labor.

4 common reasons Engines fail to start:

Fuel system issues, batteries, fault codes, cooling system problems

90 percent of engine failures can  prevented

Letting parts fail can cost you up to 2.5X more in repairs

50 percent longer component life with Cat filters

THE VALUE IN EVERY CVA

Peterson offers a range of CVA options for assets across different industries — with flexible levels of service and support. No matter which option you choose, there are certain benefits you can count on from every Customer Value Agreement.

Hassle-free Ownership

Your CVA is all one plan, fit for your operation, with complete asset protection included. Expert information at your fingertips makes planning, scheduling and executing maintenance and repair needs simple. Choose your options, then focus on the work that improves your bottom line.

Hassle-free Maintenance

Your CVA unlocks efficiencies to optimize maintenance. Genuine Cat parts designed for your asset are delivered right to you, right on time. Select convenient options for handling your own maintenance or rely on trained Cat dealer professionals to minimize your downtime.

Peace of Mind from Equipment Health Management

Your CVA helps you monitor your assets and lower the risk of issues occurring. Customer portals provide real-time insights. Fluid analysis gives you a look inside major systems. Inspections monitor health and let you troubleshoot issues on site. Extended protection options deliver peace of mind.

Security of Expert Dealer Support

Your CVA provides dedicated resources for maintenance planning, repairs, rebuilds and upgrades. Diagnostic and troubleshooting support, expert dealer advice and training options put you at ease.