Peterson Cat has an immediate need for an experienced Parts Salesperson at our Eugene, OR location.

SUMMARY

This position provides customer assistance to the service department by researching, pricing, locating, and delivery of parts.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Understand and interpret walk-in and telephone customer parts requests.
• Make high value recommendations to customers relating to parts and service needs.
• Maintain a mutually beneficial relationship with both established and new customers.
• Maintain a working knowledge of company products, services, and parts including the costs of each.
• Complete all necessary transaction documents in a timely and accurate manner.
• Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS, CDK, company software and other information resources.
• Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.
• Process return parts from service department or customers issuing credit memos and restocking parts.
• Keep service department informed on the status of any back ordered items.
• Assist service department in preparing quotes by researching and pricing parts.
• Operates lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.
• Maintains punctual, regular, and predictable attendance.  

OTHER JOB FUNCTIONS

• Assist in other department activities as assigned by the supervisor.
• May be required to work overtime.
• Works collaboratively in a team environment with a spirit of cooperation.  
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. 
• Respectfully takes direction from supervisor/manager.  

QUALIFICATIONS

High school diploma or general education degree (GED); and a minimum of two years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.